Our Team
Directors
Lucy Cairns
Director
Lucy founded Riverside in 2007 after recognising the need for an independent, friendly, high-street agent in Washington. With over 20 years of experience, including a strong background in corporate estate agency, Lucy combines expert local knowledge with a genuine love for helping people move. Her advice is always honest, professional, and tailored to clients’ needs.
Stephanie Fitzgerald-Clark
Director
Stephanie joined forces with Lucy in 2010 and has been instrumental in shaping Riverside’s growth. Known for her diligence and professional approach, she ensures compliance and excellence are at the heart of everything we do. Her determination and passion for the industry continue to drive the business forward, helping Riverside remain a leading local agency.
Our Team
Donna Buchanan
Branch Manager
Donna joined Riverside in 2012, bringing with her extensive experience in staff management, training, and customer service. A true people person, she thrives on building relationships with clients and guiding the team through challenges. Donna ensures the smooth running of the branch with her proactive approach and commitment to excellence.
Christopher Clark
Branch Valuer
Chris has been Riverside’s Sales Valuer since 2015 and has played a key role in the department’s growth. With a friendly, upbeat personality and a background in marketing, Chris goes the extra mile to present every property at its very best. His goal is to achieve maximum exposure and the best possible results for every client.
Amy Emery
Lettings Manager
Amy was the very first member of the Riverside team, joining over a decade ago, and has since built a wealth of knowledge across every aspect of property management. With her local expertise and passion for delivering exceptional service, Amy is the trusted choice for landlords seeking professional and reliable portfolio management.
Ian Morris
Sales Manager
Ian is a vital member of Riverside, combining excellent customer service with expertise in marketing and IT. His innovative approach has helped shape the company’s marketing strategy, particularly across social media, ensuring Riverside stays ahead of the curve. Ian’s skills and knowledge make him an invaluable asset to both the team and our clients.
Sandra Bowman
Property Manager
Since joining Riverside in 2016, Sandra has become known for her professionalism, efficiency, and high standards of service. With years of customer service experience, she brings resilience, organisation, and a straightforward approach to tenancy management, making her a valued partner for landlords and tenants alike.
Bethaney Marshall
Sales Negotiator
Beth has a real passion for the property industry and has quickly established herself as a confident and driven Sales Negotiator. Known for her determination and skill in guiding clients through the buying and selling process, she brings energy and focus to every move. Beth’s self-motivation and dedication to excellence ensure outstanding results for her clients.
Julia Jones
Property Manager
Julia is a valued member of our tenancy management team, known for her organised approach and commitment to excellent service. With a strong background in customer care, she ensures that both landlords and tenants receive the support they need throughout the tenancy process. Julia’s friendly manner and attention to detail make her a trusted and reliable point of contact.
Emily Tilmouth
Sales Negotiator
Emily is a fantastic and approachable member of the Riverside team, known for her enthusiasm and commitment to excellent service. With a natural ability to put people at ease and a growing depth of property knowledge, she supports buyers and sellers every step of the way. Emily’s likeable personality and attention to detail make her a trusted point of contact for clients.
Courtney Lewis
Lettings Negotiator
Courtney joined Riverside’s busy Lettings department in 2023, bringing a strong background in customer-focused roles. With outstanding attention to detail and a commitment to providing the very best service, she supports landlords, tenants, and tradespeople alike. As the first point of contact for many clients, Courtney is a key part of the team’s success.
Connie James
Sales Negotiator
Connie is a fantastic and enthusiastic member of our Sales Negotiation team, bringing fresh energy and commitment to every client she works with. With her approachable nature, determination, and attention to detail, she ensures a smooth and positive experience throughout the buying and selling process. Connie’s dedication and drive make her a valued part of the Riverside team.
Leanne George
Sales Administrator
Leanne is a highly experienced member of the Riverside team, with knowledge spanning every part of the sales process. Now focusing mainly on supporting the Valuer with the property listing process, she ensures that every home is presented accurately and to the highest standard. Having worked across all areas of estate agency, Leanne’s versatility and expertise make her a reliable and valued part of the team.
Riverside Residential Property Services Ltd is a member of Propertymark, which is a client money protection scheme, and also a member of The Property Ombudsman, which is a redress scheme.
View the Propertymark Conduct and Membership rules here. | View our Client Money Protection (CMP) certificate here.
Riverside Residential Property Services is a company registered in England and Wales
with company number 8643566. VAT Number: 216607421
Contact Us
Riverside Residential Property Services21a Lowthian Terrace
Columbia
Washington
Tyne and Wear
NE38 7BA
Tel: 0191 416 9944
Email: info@riversideresidentialproperties.co.uk