Terms and Conditions

We have teamed up with One Utility Bill in order to help you move into your new home as seamlessly as possible. They will source the best utility deals they can find available for you and notify suppliers such as, gas, electricity, water and council tax of the date you will be moving in so that everything is ready for you and in place in time for the big move. 

The following terms and conditions are stated below for your information and clarity.  If you have any questions in relation to this please do not hesitate to contact Riverside Residential Property Services prior to signing and returning the holding fee document. 

1.1  The Tenant agrees to the Disclosure of Tenant’s personal details to One Utility Bill Limited (“One Utility Bill or OUB”) ,  Riverside Residential Property Services (“ Riverside Residential Property Services”), and the incumbent Energy Supplier for the purposes of Utility Registration.

1.2  At the start of the Tenancy, gas and electricity will be provided, or will be in the process of being provided by the incumbent Energy Supplier, the details of this supplier information will be communicated to the tenants by One Utility Bills customer service team via phone call and/or email. The tenants are not in a contract with their incumbent Energy Supplier and are free to choose any Energy Supplier option available to them.

1.3  The Tenant agrees that Riverside Residential Property Services may pass the Tenant’s name, phone number, email address, to One Utility Bill, for the purposes of;

a.  registering the gas and electricity meters at the property in the Tenant’s name with the incumbent Energy Supplier providing gas and electricity to the Tenant and administering the Tenant’s account with the incumbent Energy Supplier if applicable;

b.  registering the Tenant with the incumbent water supplier to the property.

c.  informing the relevant district Council, for your property, of the new tenancy commencing, if required.

The incumbent water supplier may contact the Tenant in order to provide further information about its services and products and conclude an agreement with the Tenant for those services and products.

The relevant district Council may contact the Tenant in order to provide further information about its services and products and conclude an agreement with the Tenant for those services and products.

1.4   Riverside Residential Property Services will only process data on behalf of One Utility Bill. One Utility Bill will use the Tenant’s details only for the purposes set out above and not in any other way. One Utility Bill and Riverside Residential Property Services will comply with their obligations as a data controller and/or data processor (as applicable) under the General Data Protection Regulation effective, as of the 25th May 2018.

1.5  One Utility Bill will handle Tenant’s data in the manner set out in One Utility Bill’s standard Terms and Conditions and/or Privacy Notice. One Utility Bill will not hold any personal details longer than is necessary and will only use it for the purposes as set out above in a lawful manner. Our Data Retention Policy is available on the One Utility Bill Website.